Privacy policy

Introduction

At Iamgen, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (the “Site”) or engage with our personalised health services. By accessing or using the Site, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide when you:

• Complete a health questionnaire

• Book or attend a practitioner consultation

• Purchase a personalised health protocol

• Subscribe to our updates or newsletter

• Contact customer support

• Participate in surveys or promotions

This may include:

• Name

• Email address

• Date of birth

• Postal address

• Phone number

• Medical information relevant to your care

• Payment details

• Order and consultation history

Automatically Collected Information

When you visit the Site, we may automatically collect certain information from your device, including:

• IP address

• Browser type and version

• Device and operating system

• Pages viewed and time spent

• Referral source

• Date/time of access

We may also collect information through cookies or similar technologies. See Cookies and Tracking Technologies below.

How We Use Your Information

We use your information to:

• Create and manage your customer account

• Provide personalised health services

• Facilitate practitioner consultations and treatment plans

• Fulfil and ship orders

• Send appointment or order confirmations

• Communicate with you about updates, offers, or changes (if opted in)

• Improve our platform, services, and user experience

• Comply with legal or regulatory obligations

Sharing Your Information

Your data may be shared with:

Practitioners & Compounding Pharmacies
To deliver your personalised protocol, relevant information may be shared with your assigned practitioner or licensed pharmacy.

Service Providers
We may share information with trusted third parties for functions such as payment processing, shipping, CRM, or website analytics.

Legal Requirements
We may disclose personal data where required by law, government authorities, or in legal proceedings.

Business Transfers
In the event of a merger, acquisition, or sale, user data may be part of the transferred assets.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and to understand how users interact with the Site.

Types of cookies we may use:

• Essential cookies – For secure login and core functionality

• Analytics cookies – To measure performance and improve usability

• Preference cookies – To remember your settings and preferences

• Marketing cookies – To help deliver relevant health-related information and offers

You can manage cookie preferences via your browser settings. Disabling cookies may limit certain features.

Data Security

We apply strict industry-standard security measures, including SSL encryption, to protect your personal data. However, no online transmission is 100% secure. We encourage you to use caution when submitting sensitive information online.

Data Retention

Iamgen retains personal data as long as necessary to:

• Deliver your services

• Maintain your active account

• Comply with legal or regulatory requirements

• Resolve disputes

• Enforce our terms

You may request deletion of your data (see Your Rights below).

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data

• Correct inaccuracies

• Request deletion of your data

• Limit processing

• Object to processing

• Request data portability

To exercise these rights, please contact us at: privacy@iamgen.com.au

Children’s Privacy

Iamgen is not intended for users under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

International Data Transfers

Although we are based in Australia, some of our service providers may store or process your data in other countries. By using our services, you consent to such international transfers.

Changes to This Policy

We may revise this Privacy Policy from time to time. The most current version will be posted on this page, with the updated date noted above. Continued use of the Site constitutes your acceptance of any changes.

Contact Us

If you have questions or concerns regarding this policy, contact us at:

Iamgen Pty Ltd
Gold Coast, QLD, Australia
Email: privacy@iamgen.com.au

By using our Site or services, you confirm that you have read and consent to this Privacy Policy.