Privacy policy

Introduction
At Iamgen, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at iamgen.com.au (the "Site") or engage with our services. Iamgen is a wellness support coordinator based on the Gold Coast, QLD. We connect clients with outsourced telehealth practitioners and provide aftercare support — we are not a medical practice. Medical records are held by the treating practitioner, and dispensing is managed by the relevant compounding pharmacy.
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using the Site, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information you voluntarily provide when you:
Complete a health questionnaire
Book or attend a telehealth consultation (facilitated through our platform)
Purchase a personalised wellness protocol
Create an account or log in to the client portal
Subscribe to our updates or newsletter
Contact customer support
Participate in surveys or promotions
This may include:
Name
Email address
Date of birth
Postal address
Phone number
Health information relevant to your care (see Health Information below)
Payment details
Order and consultation history
Health Information
Under the Privacy Act 1988, health information is classified as sensitive information and is subject to additional protections. We collect health information through our online health questionnaire and during the coordination of your care. This information is used solely to facilitate your consultation with a telehealth practitioner and to coordinate your personalised protocol. We handle health information with the highest level of care and in accordance with the APPs.
Automatically Collected Information
When you visit the Site, we may automatically collect certain information from your device, including:
IP address
Browser type and version
Device and operating system
Pages viewed and time spent
Referral source
Date/time of access
We may also collect limited information through cookies or similar technologies. See Cookies and Tracking Technologies below.
How We Use Your Information
We use your information to:
Create and manage your client account and portal access
Coordinate personalised wellness services with telehealth practitioners
Facilitate practitioner consultations and treatment plans
Fulfil and ship orders
Send appointment or order confirmations
Communicate with you about updates, offers, or changes (if opted in)
Improve our platform, services, and user experience
Comply with legal or regulatory obligations
Sharing Your Information
Your data may be shared with:
Telehealth Practitioners and Compounding Pharmacies
To deliver your personalised protocol, relevant health and personal information may be shared with your assigned telehealth practitioner or licensed compounding pharmacy. Medical records generated during your consultation are held by the treating practitioner, not by Iamgen.
Service Providers
We may share information with trusted third-party service providers who assist us with essential business functions. These include:
Supabase (secure cloud database hosting and authentication)
Resend (transactional email delivery)
Payment processors
Shipping and logistics providers
Website analytics (Framer built-in analytics)
These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
Legal Requirements
We may disclose personal data where required by law, government authorities, or in legal proceedings.
Business Transfers
In the event of a merger, acquisition, or sale, user data may be part of the transferred assets.
Cookies and Tracking Technologies
Our Site uses a limited number of cookies to ensure core functionality. We do not use marketing or advertising cookies. The types of cookies our Site may use include:
Essential cookies — Required for secure login, authentication, and core site functionality
Analytics cookies — Basic, anonymised site performance data collected through our website platform (Framer)
Preference cookies — To remember your settings and preferences
We do not use third-party advertising trackers, retargeting pixels, or social media tracking cookies. You can manage cookie preferences via your browser settings. Disabling essential cookies may limit certain features such as portal access.
Data Security
We apply strict industry-standard security measures, including SSL encryption and secure authentication, to protect your personal data. Client data is stored in a secure, hosted database with row-level security policies. However, no online transmission is 100% secure. We encourage you to use caution when submitting sensitive information online.
Data Retention
Iamgen retains personal data only as long as necessary to:
Deliver your services
Maintain your active account
Comply with legal or regulatory requirements
Resolve disputes
Enforce our terms
You may request deletion of your data at any time (see Your Rights below). Please note that medical records held by your treating practitioner are subject to their own retention policies and legal obligations.
Your Rights
Under the Australian Privacy Principles, you have the right to:
Access your personal data held by Iamgen
Request correction of inaccurate information
Request deletion of your data
Withdraw consent to direct marketing
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise these rights, please contact us at: support@iamgen.com.au
Children's Privacy
Iamgen services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.
International Data Transfers
Although we are based in Australia, some of our service providers may store or process your data in other countries. Where this occurs, we take reasonable steps to ensure your data is protected in accordance with the APPs. By using our services, you consent to such international transfers.
Changes to This Policy
We may revise this Privacy Policy from time to time. The most current version will be posted on this page, with the updated date noted above. Continued use of the Site constitutes your acceptance of any changes.
Contact Us
If you have questions or concerns regarding this policy or how we handle your personal information, contact us at:
Iamgen Pty Ltd
Gold Coast, QLD, Australia
Email: support@iamgen.com.au
By using our Site or services, you confirm that you have read and consent to this Privacy Policy.